@inproceedings{04ff0d1f15d14564b4b0a4ee47a26dd4,
title = "AH-CID: A tool to automatically detect human-centric issues in app reviews",
abstract = "In modern software development, there is a growing emphasis on creating and designing around the end-user. This has sparked the widespread adoption of human-centred design and agile development. These concepts intersect during the user feedback stage in agile development, where user requirements are re-evaluated and utilised towards the next iteration of development. An issue arises when the amount of user feedback far exceeds the team{\textquoteright}s capacity to extract meaningful data. As a result, many critical concerns and issues may fall through the cracks and remain unnoticed, or the team must spend a great deal of time in analysing the data that can be better spent elsewhere. In this paper, a tool is presented that analyses a large number of user reviews from 24 mobile apps. These are used to train a machine learning (ML) model to automatically generate the probability of the existence of human-centric issues, to automate and streamline the user feedback review analysis process. Evaluation shows an improved ability to find human-centric issues of the users.",
keywords = "App Reviews, End-user, Human-centred Design, Human-centric Issues, Machine Learning",
author = "Collins Mathews and Kenny Ye and Jake Grozdanovski and Marcus Marinelli and Kai Zhong and Hourieh Khalajzadeh and Humphrey Obie and John Grundy",
note = "Publisher Copyright: Copyright {\textcopyright} 2021 by SCITEPRESS – Science and Technology Publications, Lda. All rights reserved; 16th International Conference on Software Technologies, ICSOFT 2021 ; Conference date: 06-07-2021 Through 08-07-2021",
year = "2021",
doi = "10.5220/0010576503860397",
language = "English (US)",
series = "Proceedings of the 16th International Conference on Software Technologies, ICSOFT 2021",
publisher = "SciTePress",
pages = "386--397",
editor = "Hans-Georg Fill and {van Sinderen}, Marten and Leszek Maciaszek and Leszek Maciaszek",
booktitle = "Proceedings of the 16th International Conference on Software Technologies, ICSOFT 2021",
}