Why Critical Incident Stress Management Teams Matter in Primary Care

Kira Batist, Alissa Mallow

Research output: Contribution to journalArticlepeer-review


Objective: Critical incident stress management (CISM) teams can be adapted in urban primary care clinics to address and process traumatic events in primary care. A guide for implementing the CISM team model within this setting is delineated. Methods: Review of existing literature and guide to implementation of CISM team in primary care. Results: Respondents reported the team validated their reactions to the critical incident and were grateful for CISM presence. Conclusion: Despite indications that vicarious traumatization, burnout, and compassion fatigue are rising (Bodenheimer & Sinsky, 2014; Coles et al., 2013; Woolhouse et al., 2012), there is little information about efforts to address this. Operating and emergency rooms and intensive care units utilize CISM (Maloney 2012; Powers, 2015); however, it's overlooked in primary care (Blacklock, 2012; Naish et al., 2002).

Original languageEnglish (US)
Pages (from-to)5-14
Number of pages10
JournalUrban Social Work
Issue number1
StatePublished - 2021
Externally publishedYes


  • critical event
  • critical incident stress management
  • peer support
  • primary care
  • traumatic event

ASJC Scopus subject areas

  • Sociology and Political Science
  • Health(social science)


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