E-quality in an integrated enterprise

Christian N. Madu, Assumpta A. Madu

Research output: Contribution to journalArticlepeer-review

21 Scopus citations


The focus of this paper is on the modern transformation of traditional organizations to integrated enterprises that share a common database. While organizations may see their major goal in integrating the business units and functional departments as a way of achieving better coordination and handling information, it is argued that quality is, in fact, a major tenet of such an integration process. Additionally, develops a premise on how the quality needs of an organization are served through an integrated enterprise by evaluating areas such as enterprise resource planning, supply chain management, e-procurement, and customer relationship management. Concludes that developing quality management procedures to enhance data and information management systems in an integrated organization can enhance the overall efficiency and productivity of an integrated enterprise.

Original languageEnglish (US)
Pages (from-to)127-136
Number of pages10
JournalThe TQM Magazine
Issue number3
StatePublished - Jun 1 2003
Externally publishedYes

ASJC Scopus subject areas

  • Decision Sciences(all)
  • Industrial relations
  • Strategy and Management
  • Industrial and Manufacturing Engineering
  • Applied Mathematics


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